Tin Tức

The challenges brought by the pandemic are seriously harming businesses. The COVID-19 situation is becoming more and more unpredictable, with no end date yet. As an innovative manager, you and your team should have a long-term plan to adapt to the new working model in the post-Covid-19. Considering this disease as seasonal flu only introduces sporadic and temporary solutions in the short term. Such systematic and long-term flexibility planning needs to start with a more effective work management method. In this article, we discuss 02 ways of working amid the COVID-19; let's see which one bring more efficiency?Learn more: Working-from-home trends and how to manage work effectively in the future.<h2 style="text-align:justify;">1. Labor Day Management: ​​Use Time-Tracking Software</h2>Stereotypically, managers are always worried about employees who are easily distracted and ignoring work. Instead of focusing on completing tasks, they can spend time wandering Facebook &amp; web movies.<h3 class="indent-1" style="text-align:justify;">1.1 Features</h3>Time tracking software helps managers to observe each employee closely. This "exemplary vice-class" will save each mouse click, each website visit, and every minute spent on each tab to report in detail to the manager. This Coivd-19-era task management software also allows random screenshots to be used to evidence the employee's level of hard work or laziness. Stopping work for 3-5 minutes is also considered suspicious in the software's dictionary and will be counted at the end of the working day.Software such as Doctor time, Toggl, or Recuse Time is helping companies solve management problems that way. The software is integrated with many functions that can simultaneously track time attendance and monitor the activity level of the keyboard and mouse. It can also allow users to set productivity goals and report if the task takes too much time.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/5c74904b-2350-4d3a-9acf-840fa4d0a71b" alt="Is Time tracking software really effective?"><figcaption>Is Time tracking software really effective?</figcaption></figure><h3 class="indent-1" style="text-align:justify;">1.2 Limitations of time tracking software</h3>Starting from a simple management need but applying this method is entirely inappropriate during the working-from-home season. Most employees work with computers, but activity time cannot be used to measure performance. It will be unfair if an employee is busy processing paperwork but is counted as absent because he does not use a computer. Tracking each mouse pointer will create a feeling of scrutiny or fear and many conflicts between the two working levels. Applying this management style will develop a toxic culture and fear of communication throughout the company.Learn more: What is a good Task Management Software?<h2 style="text-align:justify;">2. Performance Management – ​​Collaboration and task management software</h2>If your company still calculates wages based on workdays, sooner or later, your business path will be in crisis. It is inappropriate to apply it to staff who work from home because you cannot directly observe and monitor them. So let's manage work efficiency during COVID-19 based on employee performance.Instead of focusing on when and how things work, managers should focus on results. Let's make working from home comfortable and allow employees to decide how they work, as long as the progress and quality are guaranteed. Building the proper KPI or OKR model will create a new flow for your work.<h3 class="indent-1" style="text-align:justify;">2.1 KPI – Key Performance Indicator</h3>KPI is a performance evaluation index - a tool to measure and evaluate work performance through data, ratios, and quantitative indicators. It is used to reflect the performance of a whole organization or each department, or each individual. Each department and individual will be assigned its own KPIs, and KPIs will grow as job responsibilities increase.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/34d8124b-2e59-4b84-ac67-9448984f1ab1" alt="KPI tracking on web app"><figcaption>KPI tracking on web app</figcaption></figure>KPI targets will often be associated with specific numbers, concretizing the strategy and tactics of the company for each business period. For example, KPIs are linked with strategic goals: 150 billion in profit in a year; increase the scale of operation to 30% compared to the current one. Another example of KPIs is producing 3 product clips in a month or achieving 5000 website visits in conversion clicks.Learn more: 5 Common mistakes about KPI software<h3 class="indent-1" style="text-align:justify;">2.2 OKR – Objectives and Key Results</h3>OKR is a goal management system. Companies use OKRs to quantify and create specific key results to realize objectives within a certain time limit.OKR includes 02 separate questions:<ul><li style="text-align:justify;">Objective: Where do I want to go? : Indicate the company, departmental or individual goals.</li><li style="text-align:justify;">Key Result: How do I get there? : Map out the measurable steps needed to achieve your desired business goals.</li></ul><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/6b471752-c65b-4a5b-8a5d-567fc14235ca" alt="OKR on web app"><figcaption>OKR on web app</figcaption></figure>A good objective should be short, achievable enough to inspire everyone, and broken down into two to five short-term key results.For instance:<ul><li style="text-align:justify;">Target (Objective): Total revenue in 2019 reaches USD 10,000,000</li><li style="text-align:justify;">Key results:</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Achieve monthly recurring revenue of USD 834,000&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Average subscription value at least $295 per month&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Annual renewal subscription reaches 75%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;The monthly fluctuation rate ranges from 3-5%Learn more: The application of OKR in business<h2 style="text-align:justify;">3. Work and task management software</h2>Once you've built a complete set of KPIs or OKRs, let Estuary's work and collaboration software help your business optimize workflow systems and track quality progress. The software is like a second manager, able to follow up with each employee to the target level of the whole company through functionality, reporting, discussion, keeping track of completion. Estuary task management software includes the following outstanding features:<h3 class="indent-1" style="text-align:justify;">3.1 Transparent communication</h3>Estuary IWS software acts as an online business communication channel like Viber, Zalo, Skype. However, the most significant advantage, this software immediately eliminates creating many groups for one task and one group for many tasks. The communication in separate groups makes it very difficult for the rest of the team to grasp. At the same time, the information is disorganized and discrete. As a result, managers find it challenging to check the completion of tasks or obstacles employees face.Instead, the IWS software manages tasks, projects, and customers based on all employees' requirements directly below their team's project, goal, and objective sections. It ensures everyone joins the group to have the right to proactively update information while being reminded of the level of accomplishment and the end goal.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/b48d94be-cb39-49f8-ab41-49bd16f0883e" alt="Work, project and customer management software: IWS"><figcaption>Work, project and customer management software: IWS</figcaption></figure><h3 class="indent-1" style="text-align:justify;">3.2 Assign tasks efficiently and transparently</h3>With IWS software, managers can directly assign suitable employees to jobs and tasks. For each objective, the manager will choose a leader to systemize and manage the progress. The number of targets, projects, or tasks assigned to each employee will be reported to the manager's admin panel. Therefore, managers can balance the workload of each person and plan to allocate resources effectively.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/725931e7-fa70-46fe-ab50-016dc8dd5102" alt="Assign tasks efficiently and transparently on Estuary mobile app"><figcaption>Assign tasks efficiently and transparently on Estuary mobile app</figcaption></figure><h3 class="indent-1" style="text-align:justify;">3.3 Manage customers easily (CRM on mobile)</h3>Customer care, marketing and sales progress are easily monitored. Sales information, debt and marketing products are updated continuously and quickly on employees' mobile phones. It helps them to be more proactive at work and drive better business results.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/81510976-dfbf-45da-a209-cef61fe6aa15" alt="Manage customers easily (Estuary CRM on laptop)"></figure><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/d785df21-c368-40cd-8c3c-3bf742f93a74" alt="Manage customers easily (Estuary CRM on mobile)"></figure><h3 class="indent-1" style="text-align:justify;">3.4 Detailed and precise reports</h3>Despite various measurements, the IWS software still gives detailed reports on the assigned work's completion status or processing speed. For each individual, the manager can quickly summarise the completion level an employee is undertaking. Based on visual reports, managers can promptly detect slow progress to find the causes and solutions.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/cda615df-1871-43f0-a036-3e66b4691341" alt="Detailed and precise reports on admin panel"><figcaption>Detailed and precise reports on the admin panel</figcaption></figure>Learn more: IWS – Task, project and customer management software - All in one<h2 style="text-align:justify;">4. Summary</h2>COVID-19 brings challenges that force managers to have flexible improvisational strategies and long-term changes. The first step managers need to do is change the way they used to work. In the context of the epidemic, insisting on applying the labour day performance management will be wrong, and no one but businesses will have to bear the consequences. Paying attention to how things work and optimize performance will create many positive steps in business operations. One of the tools to quickly solve this problem in the time of Covid-19 is work, project and customer management software: IWS&nbsp;<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/2e0bf491-48d7-4d67-86f1-c23697b7df43" alt="Estuary SalesTech &amp; ERP Software systems"></figure>&nbsp;

Work management in the time of COVID-19: Does it operate the same way as before? 

phuongvy

COVID-19 brings challenges that force managers to have flexible improvisational strategies and long-term changes. One of the tools to help businesses quickly adapt to the new situation is the work, project and customer management software:  IWS

Work management in the time of COVID-19: Does it operate the same way as before?

CONTACT

OUR SOLUTIONS

ABOUT ESTUARY