Tin Tức

I. When do businesses need to use KPIs management tools?According to The Predictive Index's 2018 People Management Survey, 58% of employees share that one of their problems with their managers is "not communicating clear goals". Setting clear, concise, simple goals is a must.KPIs are applied to departments with goals, repetitive work, continuous repetition in a fixed cycle, measurable according to exact results. Therefore, using <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/internal-working-system">a mobile application customer care system (IWS</a>) with KPIs tracking is a great way to manage and improve the performance of the entire business.There are many ways to manage goals. Doing it manually is still the method many businesses are taking, but it can be a burden to deal with when goals and tasks start to pile up. The large number of employees also makes the operation problem much more complicated than managing a small group of 5-10 people.Read more: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/news/en-increase-sales-efficiency-by-building-smart-kpis-64">Increase sales efficiency by building smart KPIs</a> To be successful, businesses need a team of employees who are engaged, working towards a common goal, and working collaboratively with high performance. The Industrial Revolution 4.0 has brought a lot of management software to help businesses increase their productivity, develop quickly, and bring a great competitive advantage to businesses in the market. Finding the right internal management system and customer care for your business is always one of the difficult problems for modern managers. &nbsp;<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/b298c2b9-8ca7-4bfb-876e-bf859472519d"><figcaption>Digital Transformation: Starting from digitizing internal processes like building KPIs</figcaption></figure>II. So what are the best KPIs and customer care tools on the market today?1. Selection Criteria<ul><li>User Interface (UI): Is the interface clean and attractive? Are the metrics represented visually graphically?</li><li>Deployment team: Is the supplier professional, dedicated, understanding your business model to advise the most suitable solutions?</li><li>Deployment roadmap: How long does it take to build, test and actually apply the software to businesses? Are the timelines reasonable?</li><li>Investment cost: Is the cost of the system reasonable for the features it provides? Is the time and method of paying suppliers right for your business?</li><li>Post-implementation support service: Is the provider always available to provide technical support when your business requires it?</li></ul>2. Features &amp; Functions:<ul><li>Feedback &amp; Evaluation: Is it easy for team leaders to talk to employees and evaluate their performance? Does it facilitate open communication between superiors and subordinates?</li><li>Goal Map: Does the tool work well to align personal accountability with the larger company goals?</li><li>Employee Connectivity: Are there features for employee surveys, comments, and insights?</li><li>Reports and Insights: Does the tool provide real-time reports and insights that can be easily visualized, shared, and analyzed? Are the reports customizable? Are ready-to-use templates available?</li><li>Integration: Is it easy to connect to other tools and software? &nbsp;</li></ul><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/c6740b4d-dfa2-4dd6-bb4e-be6d860a1468"><figcaption>Customer care system (IWS) interface on computers for managers</figcaption></figure>III. Highlights of Estuary's mobile application customer care system (IWS)As a technology-owned product by Vietnamese people, developed specifically for the Vietnamese market, the integrated solution of Customer Care - Managing KPIs in the Estuary digital transformation ecosystem is the optimal solution. for management problems and improve the overall performance of the business.Customer Care Solution – <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">Managing KPIs on mobile application (IWS)</a> of Estuary is currently the No. 1 in Vietnam market with full features:<ul><li>Synchronized data on the same unified platform</li><li>API integration with many other software systems</li><li>Performance, Competency, and Comprehensive 360-degree assessment</li><li>Intuitive reporting interface - neat - easy to use, compare data between departments and by operation cycle</li><li>Powerful and flexible decentralization and sharing capabilities</li><li>Information security is ISO:27001 . certified</li><li>Easily change content KPIs instantly</li><li>Real-time: data updated in real time</li><li>Support cross-platform, multi-device (phone, tablet, computer)</li></ul><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/d008a9e0-cca2-40af-918e-967edd136340"><figcaption>Customer care system (IWS) interface on mobile application for employees</figcaption></figure>IV. Benefits of Estuary's digital conversion solutionCustomer Care system with KPIs management function on Estuary's mobile application is a great tool to support building, operating, monitoring, evaluating, making KPIs implementation simple and effective. Much better than the traditional manual method.<ul><li>Accurately measure results and optimize employee performance</li><li>Manage goals for each job position</li><li>Easily manage the progress of goals and tasks. Leaders and managers always keep a close eye on the situation and make timely plans when problems arise</li><li>Quick results reporting ensures accurate transparency</li><li>Scientific, transparent, multi-dimensional assessment, minimizing emotionalism in the process of employee evaluation</li><li>The information is stored centrally in the same system and throughout in real time</li><li>Reduce manual administrative work, documents and reports</li><li>Save time and money</li></ul>For more information and to register for a trial of <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">the Mobile Application Customer Care System (IWS)</a>, please contact:Ms. Vy Pham,Senior Business Solution ConsultantEstuary Joint Stock CompanySoftware to manage tasks, projects and customers | Customer Care Software | Distributor Management Software | Production Management SoftwarePhone: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">0986 799 646</a>Email: phuongvy.pham@estuary.solutions or info@estuary.solutions

Do you know the most effective KPIs management tool today?

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KPIs are applied to departments with goals, repetitive work, continuous repetition in a fixed cycle, measurable according to exact results. Therefore, using the right KPIs management tool is a great way to manage and improve the performance of the entire business.

Do you know the most effective KPIs management tool today?

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