Tin Tức

In the current digital age, smart business owners no longer choose to "follow" to monitor salespeople in the market, but instead use a Sales Management System. (IWS) for remote management and monitoring.I. Where are your employees selling?When asked this question, how many ASM, SS, RSM can answer immediately and exactly what point of sale their employees are working at? There are several methods of monitoring sales staff that have been applied as follows:1. Track salespeople with the “manual” methodIn the traditional way, managers will have to call to ask and want to know if the employee is really at that point of sale, they have to go directly to check. For example, the reporter is in District 7 and the supervisor is in District 3, what will happen? It is possible that during that time, the employee from somewhere else has promptly moved to the point of sale or the employee has finished visiting the point of sale but still has to wait for the supervisor to come to prove his report is correct.Thus, in any case, it is time consuming and has no practical effect. Not to mention, for distribution businesses with a large sales team of up to a few dozen or a few hundred employees, the "manual" monitoring as above brings a lot of inadequacies and great losses. That's just one of the many difficulties of not being able to monitor sales staff in real-time, location.2. Mount the vehicle locatorThere was a period when vehicle tracking chips were also used by supervisors, but this method was quickly abandoned due to many problems:<ul><li>Firstly, in terms of work efficiency, car locating is not synonymous with locating people because salespeople do not always use only that car to visit the point of sale.</li><li>Secondly, it is costly to install while not providing additional support for employees, but only increasing unnecessary work pressure.</li><li>Third, it invades the privacy of individuals at the end of working hours, so of course, it will be objected by the staff.</li></ul>3. Using the Mobile Application Sales Management system (IWS) to track sales staffIt can be said that the appearance of Sales Management system on mobile applications (IWS) is a new opportunity door opening for businesses in Vietnam. The solution not only overcomes most of the weaknesses in the previous distribution channel management, but is also an effective support tool to help businesses complete the supply chain and successfully transform digitally.Sales Management solution on mobile application (IWS) is built on cloud computing platform, GPS technology and smart digital map, works on both Web module and mobile application. better for businesses in managing and monitoring sales staff in the market.II. How does the Mobile Application Sales Management System (IWS) work?1. Track sales staff by location, working timeWhen employees visit the point of sale, they will declare check-in and check-out on the IWS application. Managers use computers or mobile phones to capture the following data:The start/end time of each employee's point of sale visit.Real-time updated working position; By looking at the location on the digital map, supervisors can tell if their employees are moving or standing still.All sales staff's activity logs are saved in the visit history section, allowing supervisors to easily look up and compare: the number of kilometers traveled during the day, the mobile device in use, the route move from the first customer to the last customer…Monitor remaining battery percentage, last data sync time, internal messaging on the software to support immediate problem resolution.In addition, the employee's customer visit route is always saved and displayed vividly and visually on the digital map. Managers can track the employee's path from the first customer to the last customer, so that the point of sale is never missed.In particular, the Sales Management System (IWS) is capable of detecting and warning employees who are using Fake GPS (creating fake locations) to cheat in the working process. Managers can look in the Report Module to identify employee codes, employee names, supervisors, date/time/data created to promptly prevent.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/5d9987f1-277a-43ab-84be-f903fbce900c" alt="Doanh nghiệp dễ dàng theo dõi vị trí thực của nhân viên thị trường"><figcaption>Enterprises easily track the physical location of market employees</figcaption></figure>2. Monitoring customer visits by employeeAfter the employee works on the IWS application to visit the point of sale, all data will be sent to the supervisor immediately.In the Employee Management category on the admin website, managers can choose the group of employees they want to monitor, the option to filter by time, filter by route, order or image... to easily track the status of their employees. customer visit picture of sales staff.The work results statistics table will be displayed scientifically, in detail allowing management on this day, this week how many customers has been visited by employee A, how many pictures have been taken, how is the inventory, how many orders are generated… The software data obtained is always accurate, transparent and real-time, from which supervisors can know which employees work actively and honestly outside the point of sale.From closely monitoring the effectiveness of customer visits, supervisors have more practical basis to re-route sales to suit the actual situation and capacity of each employee.3. Monitoring the image of the point of sale, the image of the display of goodsIn the Customer Management category, the Sales Management System (IWS) provides important data about the image of the point of sale and the display of goods associated with each point of sale.The visit supervisor has a real image on the one hand, which is tighter than the customer visit mechanism, on the other hand, it is a tool that contributes to the assessment of customer status, product coverage and monitoring of market fluctuations. From there, the supervisor can know which stores have a good display, which stores have a favorable frontage that needs further exploitation or simply if the point of sale is closed as declared by the salesperson.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/5a5986de-867a-45de-a2f6-303499137d1c" alt="Giám sát tình hình kinh doanh điểm bán thông qua hình ảnh trưng bày thật"><figcaption>Monitor the business situation of the point of sale through real display images</figcaption></figure>4. Monitor and fix the problemTroubleshooting monitoring is a feature built to track and follow up on the out-of-market activities of sales staff. Thanks to centralized management of arising problems sent by sales staff, managers quickly give timely instructions to solve arising problems. The internal messaging system helps to exchange information quickly and with high security.Issues to be fixed are categorized by issue type: customer, order, sales slip, return slip, and processing status: resolved/unprocessed.5. Monitoring reportBy many intelligent algorithms, the Sales Management system on mobile applications (IWS) automatically aggregates and statistics to produce reports to serve the management and supervision needs of leaders:<ul><li>Customer visit report</li><li>Customer image statistics report</li><li>Report the frequency of customer visits</li><li>Monthly timesheet</li><li>Visitor summary report, KPIs: number of customers visiting, number of KM moved, number of orders, number of photos, sales, revenue.</li><li>Customer visit report</li></ul>III. The difference of the Sales Management system on mobile applications (IWS)Save battery for users because the sales management application (IWS) allows operation in offline mode, no need for 3G/4G/Wifi. Employees who go to the market, after logging in the application can turn off the network and perform visits as usual. All data will be stored in the mobile's cache. When 3G/4G/Wifi data is automatically synced to the system.With superior GPS technology and intelligent digital map, the system is capable of recognizing the status of stopping or moving, monitoring the vehicles used to move employees.Detect and report red flags in the case of visiting violations: visiting the wrong customer location, using another device to visit, fake GPS, using 2 mobile devices at the same time...Managing sales staff is just one of the core features of the Mobile Application Sales Management system (IWS). In addition to the management/monitoring function, this solution is also an effective support tool for sales staff during the route such as providing necessary information about the point of sale, purchase history, debt, inventory. inventory or product information, KPIs... to improve working proactively. Therefore, after using the software, businesses no longer encounter fierce objections from employees like when using old solutions.Applying Sales Management (IWS) solution in tracking market sales staff has raised the management and monitoring work to a new level and equipped it with more meaning. As a leader, a supervisor using this system will help boost the morale of the sales team, bring them into the standard working process with close support to maximize the sales. multiple revenue.For more information and to register for a trial of <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">the Mobile Application Customer Care System (IWS)</a>, please contact:Ms. Vy Pham,Senior Business Solution ConsultantEstuary Joint Stock CompanySoftware to manage tasks, projects and customers | Customer Care Software | Distributor Management Software | Production Management SoftwarePhone: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">0986 799 646</a>Email: phuongvy.pham@estuary.solutions or info@estuary.solutions

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Sales Management solution on mobile application (IWS) is built on cloud computing platform, GPS technology and smart digital map, works on both Web module and mobile application. better for businesses in managing and monitoring sales staff in the market.

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