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<h2>1. Manual tasks of Field sales staff at the store&nbsp;</h2>In a traditional business environment, field sales staff often have to perform many complex manual tasks. This not only reduces work efficiency but also leads to unnecessary errors. Here are some common manual sales tasks:<h3>1.1. Order management</h3>Order management is one of the most important tasks of sales staff. During this process, staff must record customer information, order details, track delivery status, and handle return requests. These steps are usually done manually on paper or by accessing a computer to check, leading to confusion, errors, and inconvenience when in the field.<h3>1.2. Inventory management</h3>Inventory checking is the process of checking and recording the quantity of goods in the warehouse. Sales staff need to go to distributors or outlets to check inventory. Normally, sales staff will have to check inventory by recording the quantity of each unit of goods on a notepad or computer. To do so, it will be very inconvenient and time-consuming because the sales staff will have to manually re-enter the number of counted goods into the system for the company to record.<h3>1.3. Customer information management</h3>Each customer has unique requirements and preferences. Accurately recording and managing customer information helps sales staff provide better service. However, with the current manual method, sales staff must refer to information stored on paper or access a computer to view information stored on the company's system. This management is prone to errors and consumes a lot of time, leading to wasted time and resources for the business.<h3>1.4. Reporting and analysis</h3>To make accurate business decisions, companies need detailed reports on sales, profits, purchasing trends, and more. Manual data collection and analysis are not only time-consuming but also lack accuracy.<h2>2. Placing orders for customers at the store with SaleX</h2>With SaleX, placing orders for customers at the store becomes simpler and faster than ever. This application provides powerful tools that allow sales staff to perform all tasks with just a few taps on their phone or tablet.SaleX allows sales staff to easily create and manage orders. Simply enter customer information and select products; the system will automatically create the order and store all the information. There is no need for manual recording, minimizing the risk of errors.More importantly, SaleX can be integrated with the company's internal system, allowing staff to immediately check stock status. This enables them to accurately advise customers about product availability, avoiding situations of under or over-selling.<h2>3. Make sales tasks faster and more efficient with SaleX</h2>SaleX is not just a sales support tool but a comprehensive solution that optimizes all business processes. With the SaleX application, field sales staff can effectively simplify all the aforementioned sales tasks.&nbsp;<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/7d4c763a-42b9-49fc-9a7d-262a3cc46b80" alt="Compare sales tasks made by the SaleX application and the Manual method"><figcaption>Compare sales tasks made by the SaleX application and the Manual method</figcaption></figure>With these features, SaleX brings outstanding benefits:<h3>3.1. Time Savings</h3>Thanks to automation and process optimization, SaleX significantly saves the time required to perform sales tasks. Staff can focus on consulting and customer care instead of wasting time on administrative work. Manual recording and management of information are prone to errors. With SaleX, the entire process is automated and accurate, minimizing the risk of mistakes and errors.<h3>3.2. Improved Service Quality</h3>SaleX provides powerful tools to help sales staff work more efficiently. From order management, inventory checking, to customer care, everything is done quickly and accurately. With SaleX, sales staff can provide better service to customers. Customer information is tightly managed, helping staff understand the needs and preferences of each customer, thereby providing the best service. SaleX not only helps sales staff but also supports business management. Detailed and accurate reports help management grasp the business situation, thereby making effective strategic decisions.<h3>3.3. Automated Reporting</h3>With SaleX, all customer information is stored and centrally managed. Staff can easily look up purchase history, preferences, and special requests of each customer. This helps improve service quality and create customer satisfaction. SaleX provides automatic and detailed reports on sales, profits, purchasing trends, and many other important metrics. This allows business management to quickly and accurately grasp the business situation, making timely strategic decisions.In the context of fierce business competition today, optimizing sales processes is extremely important. SaleX offers a comprehensive solution to simplify all sales tasks, from order management, inventory checking, to customer care. With SaleX, businesses not only save time, reduce errors but also enhance work efficiency and improve service quality. Experience SaleX to see the difference and take your business to new heights.&nbsp;To register for the trial of<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/internal-working-system"> SaleX - Sales Management System</a>, please contact:Estuary Joint Stock companyHotline: 028 6276 1700Email: thuyhoang.nguyen@estuary.solutions or info@estuary.solutions&nbsp;&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/contact?msg=Request+Demo+Sale+Automation+%26+CRM+%28SaleX%29&amp;service_id=3">REGISTER FOR SALEX DEMO NOW</a>

Simplify all sales tasks with the SaleX application

In the era of booming digital technology, the application of software solutions in business operations is indispensable. Understanding this need, the SaleX application was born with the goal of simplifying all sales tasks, helping your sales team work more efficiently and productively.

In order to meet the demand of connecting the supply chain of distribution businesses, Estuary has launched a Distribution Management System (DMS), which helps points of sale to place orders directly to distributors or distributors. manufacture. At the same time, it helps the supplier to manage sales activities well, connect directly with agents and points of sale without going through any intermediary stages of distribution, including sales staff.This is a platform that directly connects manufacturers and distributors with retail points. Shop owners can easily order online with many different suppliers or actively participate in sales promotion programs to receive more incentives.1. What is a Distribution Management System (DMS)?To put it simply, a Distribution Management System (DMS) is a technology solution that directly connects suppliers with points of sale/grocery stores/agents in the market without going through any additional centers. any other distribution. From there, suppliers can automate most operations such as: order management, communication of product information, promotions to each different point of sale, connection and management. multiple points of sale on a single platform. Meanwhile, the role of retailers in the supply chain is also highlighted. Point of sale can proactively place orders on mobile applications, track order status, transparent sales policies and business data with suppliers.1.1 Mechanism of actionThe supplier (manufacturer) will use the administrative Web site to set up and manage all sales, service support, etc. with distributors, points of sale, and agents.With distributors, point of sale owners, agents will use their own mobile applications to place orders or message directly with suppliers. Orders, after being sent to the administrative website, will be reviewed by the supplier accountant. All order statuses (received, approved or not, shipped, delivered...) are synced back to the mobile app so that distributors, retailers/dealers can easily follow them. track.1.2 Main FeaturesKey features of the Distribution Management System (DMS) for suppliers:<ul><li>Order management: Track and process the list of orders from different retail points on the system</li><li>Sales program management: Set up and monitor the implementation of promotions, rewards, accumulation or display of point of sale</li><li>Product management: Posting product information so that the seller can track such as images, price list, detailed information, accompanying incentives ...</li><li>Display management: Monitor the display of goods at each point of sale, no need to visit sales staff directly</li><li>Customer surveys: Build surveys directly on the management Web site and push to the application for the seller to evaluate.</li><li>Announcement and connection: Upload promotional images or brand newsletters right on the application homepage. At the same time, direct message to handle arising problems with distributors, points of sale, agents.</li></ul><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/f0f0ec9b-0c5e-4ee4-b8f1-dd46436215d9" alt="Trang Web quản trị cho nhà sản xuất của Hệ thống Quản lý phân phối (DMS)"><figcaption>Admin Web Site for Manufacturers of a Distribution Management System (DMS)</figcaption></figure>The main feature group of the application for distributors, points of sale, agents:<ul><li>Ordering: Distributors can place orders to manufacturers; and the seller/dealer can place orders directly to multiple suppliers using the same system</li><li>Order management: Manage your order list and purchase history, update 24/7 the processing status of each order</li><li>Access to a variety of sales programs: View detailed information and register for promotions, accumulation and reward programs of suppliers</li><li>Updating product information: View and easily search detailed information about each supplier's product by category</li><li>Debt management: Point of sale can view its debt reports with the manufacturer to be proactive in debt payment.</li><li>Direct communication: Send comments and contact suppliers directly when need answers or problems arise. The entire chat history is saved attached to each issue that arises for later comparison.</li></ul><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/49dcceac-7ecf-4902-95a6-79e60411add6" alt="Ứng dụng di động cho nhà phân phối, đại lý của Hệ thống Quản lý phân phối (DMS)"><figcaption>Mobile application for distributors, agents of the Distribution Management System (DMS)</figcaption></figure>2. Benefits when manufacturing - distributing enterprises use Distribution Management System (DMS)2.1 Monitor sales support programManufacturers can build a variety of promotions and discounts from simple to complex. Automate program rollout on each qualifying order. The survey suggested that the point of sale should be equipped with POSM and monitored for implementation.2.2 Monitor the showThe display of goods at the point of sale is continuously monitored by visual images. Scoring exhibits flexibly according to individual criteria established for each show to assess quality and effectiveness.2.3 Monitoring coverage, market shareSupport planning to increase coverage, market share and continuously update real-time metrics. At the same time, compare the coverage and market share of each actual product with the plan and competitors.2.4 Management of distributors, points of sale, agentsManage point of sale information. Monitor distributor's sell-in and sell-out activity. Manage inventory, reward status, promotions and sales performance of each distributor.For more information and to sign up for a trial of <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/distributor-management-system">the Delivery Management System (DMS)</a> solution from Estuary, please contact:Ms. Vy Pham,Senior Business Solution ConsultantEstuary Joint Stock CompanySoftware to manage tasks, projects and customers | Customer Care Software | Distributor Management Software | Production Management SoftwarePhone: 0986 799 646Email: phuongvy.pham@estuary.solutions or info@estuary.solutions&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/contact">REGISTER FOR FREE SOLUTION CONSULTATION NOW</a>

Distribution Management System (DMS) – Create a direct bridge between manufacturer & retailer

Distribution Management System (DMS) is a technology solution that helps directly connect suppliers with points of sale/grocery stores/agents in the market without going through any additional distribution intermediaries. other.

In the context of a fiercely competitive market economy, Estuary's Customer Engagement Platform (CEP) program was born as a customer search solution for businesses, especially loyal customers.The Customer Loyalty Program (CEP) with outstanding features will help businesses own an optimal and effective customer management ecosystem. So what will we build with you? Let's find out together now!<h2>Who is Estuary?</h2>Estuary is a digital transformation company specializing in providing breakthrough business solutions for market promotion, product marketing and operations management through SalesTech and ERP.In particular, we provide a platform to create customer care applications, helping businesses increase the number of loyal customers. From the research, monitoring and evaluation based on the database provided by the business, the digital loyalty program (CEP) will help you retain and turn old customers into customers. automatically loyal. &nbsp;<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/d87d73f3-f148-4a11-81d7-6433e47a24ef"><figcaption>Estuary's diverse and self-contained ecosystem of digital conversion products</figcaption></figure><h2>Why do many businesses have quality products but still fail?</h2>Currently, many businesses, even though they have quality products, still fail. So what is the reason? We should know that, there are many good products, if your business can do it, other businesses can do it too. Because of that, along with the launch of quality products, businesses should also focus on investing in customer care applications.This is why loyalty applications are increasingly focused, including Estuary's digital loyalty program.<h2>6 Breakthrough benefits of Digital Loyalty Care (CEP)</h2>Loyal customers are the goal, the main driving force that businesses aim for. Therefore, <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/digital-loyalty-program">Estuary's loyalty program on digital platform (CEP) </a>will help businesses create a bridge to interact with customers and maintain this inseparable symbiotic relationship to business will develop sustainably.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/d419ada1-1051-4f8e-bbb0-896d5c9fc1de"></figure>Here are 5 key benefits of this program:<ul><li>Save on Remarketing costs: You will not have to spend too much on advertising, especially remarketing costs, because this task the loyalty program (CEP) has taken care of.</li><li>Remarketing to old customers: From the information collected by customers, the program will have plans to remind and re-suggest to customers the products that they forgot or missed. At the same time, the program will also know how to make suggestions about the needs, products and services that old customers are in need of based on previous purchases.</li><li>Taking care of new customers: Not only remarketing old customers, the loyalty program (CEP) also takes care of new customers. This is the key step for new customers to decide whether to continue choosing your brand or not.</li><li>Send a series of promotions and offers in just 1 click: Businesses will not spend much time to launch promotions to customers. With the loyalty program (CEP), in just 1 click, thousands of promotions and offers have been sent to consumers.</li><li>Easy partner connection: Not only taking care of customers, this is also a link between your business and partners. And this is definitely a benefit that you cannot ignore when choosing Estuary's digital loyalty program.</li></ul>&nbsp;Choosing a good customer care platform from a reputable supplier is one of the most important factors contributing to the sustainable development of a business. Let <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/digital-loyalty-program">Estuary's Digital Loyalty Program (CEP)</a> help you turn new customers into old customers, old customers into loyal customers automatically! &nbsp;To learn more and sign up for a trial of<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/digital-loyalty-program"> Estuary's Digital Loyalty Program (CEP),</a> please contact:Ms. Vy Pham,Senior Business Solution ConsultantEstuary SolutionsPhone: 0944 489 153Email: phuongvy,pham@estuary.solutions or info@estuary.solutions&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/contact">REGISTER FOR FREE SOLUTION CONSULTATION NOW</a>&nbsp;&nbsp;&nbsp;&nbsp;

In the 4.0 era, even the customer care program must be different

Loyal customers are the goal, the main driving force that businesses aim for. Therefore, Estuary's loyalty program on digital platform (CEP) will help businesses create a bridge to interact with customers and maintain this inseparable symbiotic relationship to business will develop sustainably.

The phrase "customer care" is not too strange in today's life when it is obviously an important link in business activities, a bridge between a company or business and its customers. . However, do you have the right view, in other words, aware of the importance of customer care activities, especially potential customers to have appropriate development methods for your business? business?Customer service is a factor for effective competition and professional customer care will contribute to attracting more potential customers and increasing profits. It can be said that in recent years, customer care activities have been focused by companies and businesses to promote investment and development. So what is customer care, the process and important notes when taking care of customers, let's find out through the article below.1. What is customer care?Customer Care or customer service is all that is necessary that a company or business has to do to satisfy a customer's need or exceed that expectation. That is, serve customers the way they want and keep the customers they have.In a fiercely competitive market, customer service is one of the deciding factors whether your company or business can stand. If your customer care department operates effectively and professionally, they will certainly not only retain old customers but also attract many new customers. Otherwise, customers can completely turn to use better services and products of your competitors.A good customer care service can turn customers into "ambassadors" for your business. They will buy products, use services, and provide valuable feedback to improve product quality.The customer care team is considered the face of the company. As the name suggests, the main job will be more care than support. They focus on providing and solving problems about services, information about programs related to advertising, promotions… The most important thing about customer care is the level of customer satisfaction and retention. .See more: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/news/en-understand-crm-strategy-enterprises-overcome-all-74">Understanding CRM strategy - Enterprises overcome all challenges</a><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/6c98b5c2-4c4c-4b07-a4ae-5b0b10f356b0"><figcaption>Good customer service is the key to success for any business</figcaption></figure>2. Why need customer care?Try to put yourself in the position of a shopper, want to buy an item but do not know the information or promotions of that product, you will definitely go to the staff for advice. You are completely influenced by these employees and can make quick decisions. From this situation, you will realize that customer care is an important link because it helps:<ul><li>Good customer care will create loyal customers</li><li>Increase the chances of customers buying your products again</li><li>Attract potential customers</li><li>Good customer care helps to create a free advertising channel, which is word-of-mouth marketing, saving costs</li><li>Record customer feedback to improve quality</li><li>Enhance the advantages of the company, enterprise, compete with competitors</li><li>Good customer care</li></ul>3. The most effective customer care secret in 20233.1. Identify factors affecting customer satisfactionThis is an important step to help you understand the information and data about your guests and navigate the way to take care of your customers appropriately. Most potential customers will not find the business on their own, so businesses need to actively target and reach these objects.Some factors you need to pay attention to are response time to inquiries, whether the quality of service is satisfactory to customers, whether the customer service staff attitude is friendly and makes a good impression, external factors, etc. external factors such as advertising from competitors, preferences as well as financial capabilities of customers... Then, or set standards for influencing these factors to provide an overall direction for the company, business and help employees focus on their own tasks in the customer care process.See more: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/news/en-customer-management-crm-the-secret-to-leading-the-73">Customer Management (CRM) - The secret to leading the market</a><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/2a36e2e2-30ac-46a4-9e6f-c758c5f777f6"><figcaption>Knowing customer needs helps businesses plan an effective approach strategy</figcaption></figure>3.2. Focus on the customer's feelings and needs and desiresNo one goes to customer service and wants to hear all about things that aren't necessary for them. So the key issue here is, you need to know how the customer is feeling, what they lack and what they need to hit "straight" into people's psychology. Don't ramble that your company is great like this, quality service is like that without immediately solving problems. Excessive advertising can be a double-edged sword, both frustrating customers because they can't find their answers, and losing you potential customers.3.3. Reach potential customers by regularly interacting, building close relationshipsThe most important thing when approaching customers is to create friendliness, create inspiration to buy for customers, should not be excessive - exchange too much at the level of buying - selling, do not let customers feel they are the object. being approached. Creating a comfortable atmosphere for customers is extremely important, let's communicate gently, honestly so that customers feel they have a very important position, thereby leading them to purchase decisions. . From there, you can gradually build a strong relationship with your customers.Even after a customer has purchased a product or service, don't forget to continue interacting with them. Not only does this build customer loyalty, but it also helps to capture genuine feedback so you can improve the quality of your business and reap more profits.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/c8bd4047-4058-4308-a5fb-d40501b238d3"><figcaption>Talk to your customers like friends and build strong relationships with them</figcaption></figure>3.4. Develop incentive policies to attract customersCustomers' psychology will always be towards the services that bring them the most benefits, so creating preferential policies will take advantage when enticing customers in the decision to buy and use products. or service. Let's focus on the advantages and after-sales services to make up the whole purchasing decision.To build preferential policies that are both beneficial to the company's revenue and attract customers, you need to research the market as well as the customer file extremely carefully, come up with optimal and flexible plans. for each stage to get the best results.3.5. Applying technology to customer careIt is flawed if you still rely on manual customer care methods while the outside world is rumbling with modern technology. Do not hesitate without immediately taking advantage of the power of information technology to make customer care easier and more effective.<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/internal-working-system">The application of Customer Relationship Management (CRM)</a> technology to the customer care process will increase convenience for both employees and customers. That is reflected in the following benefits:<ul><li>Gather all customer information into one system, keeping all information and transaction history with customers. This helps businesses avoid the case that each employee manages and takes care of their own customers, leading to the loss of customer information when the employee quits.</li><li>Control what employees are doing and how customer care progress is for each customer. This ensures that the staff will implement the sales and customer care process in accordance with the standards, avoiding the case of losing customers due to poor care.</li><li>Help managers know the potential of each customer as well as analyze and evaluate deals with customers. Which deals need to focus on promoting, which stages are stuck, which customers need "special" care. Knowing this information new managers can assess the business situation, the ability to achieve the plan, set goals and provide timely solutions.</li><li>Ensure the sharing of customer information between departments. What if the customer searched by the Marketing department is not well taken care of by the Sales department or the deal has been done but the after-sales department does not follow up to meet the customer's needs… The efforts of this department are "broken down" by other departments.</li><li>Finally, the Customer Care system on mobile applications (IWS) helps businesses effectively gather and exploit accumulated and "inherited" business knowledge for future generations. It won't take long for businesses to train new employees.</li></ul><figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/404217c7-19ef-4316-aded-0f0fc8759697"><figcaption>Customer care is simple with technology solutions from Estuary</figcaption></figure>Through the article of <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/">Estuary Solutions</a>, we hope that you will be confident in applying 4.0 digital technology to the customer care process of your business.For more information and to register for a trial of <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">the Mobile Application Customer Care System (IWS)</a>, please contact:Ms. Vy Pham,Senior Business Solution ConsultantEstuary Joint Stock CompanySoftware to manage tasks, projects and customers | Customer Care Software | Distributor Management Software | Production Management SoftwarePhone: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/vi/services/internal-working-system">0986 799 646</a>Email: phuongvy.pham@estuary.solutions or info@estuary.solutions

2023: Customer care has never been so simple!

In a fiercely competitive market, customer service is one of the deciding factors whether your company or business can stand. If your customer care department operates effectively and professionally, they will certainly not only retain old customers but also attract many new customers.

What is debt management? How to effectively manage debt for corporations? Read the following article to get answers to the concept of debt and practical financial management experience for companies.It is difficult to avoid debt when doing business. Customers owe you, and you owe suppliers. Everything is like a loop of consequences that directly affects the business's cash flow. Therefore, debt management is crucial. Without a clear policy, procedures and regulations, you will soon reach the brink of bankruptcy. Effective debt management will help you understand the company situation as well as manage cash flow more easily.<h2 style="text-align:justify;">1. What is debt management?</h2>What is the debt management concept? Debt management is the process of tracking and recording receivables or payables with customers and suppliers when the purchase and import transactions arise. It helps enterprises control finance effectively.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/18690256-1a00-4553-8c9e-a6d039354e6d" alt="What is debt management? How to manage debt effectively?"><figcaption>What is debt management? How to manage debt effectively?</figcaption></figure><h2 style="text-align:justify;">2. What does debt management include?</h2>Debt management usually includes 2 main parts: administration of receivables &amp; payables of customers and suppliers. So for each of these subjects, how should enterprises manage finances effectively?<h3 class="indent-1" style="text-align:justify;">2.1. Customer debt management</h3><ul><li style="text-align:justify;">Set up a clear payment policy</li><li style="text-align:justify;">Does your business accept debt purchasers?</li><li style="text-align:justify;">If yes, what conditions and requirements must the customer meet to be able to sign a debt?</li><li style="text-align:justify;">How long does this debt need to be paid?</li><li style="text-align:justify;">If the deadline is delayed, what is the plan to handle it?</li></ul>Those are the basic questions to establish a clear payout policy that you must be able to answer. These will help you limit the situation that customers have money but intentionally delay debt payoff. And below are solutions for debt disputes if they arise.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/15109ab1-cbf2-4363-92b4-0512ea5225e6" alt="Always have a transparent customer debt management policy"><figcaption>Always have a transparent customer debt management policy</figcaption></figure><h4 class="indent-2" style="text-align:justify;">Have a transparent management process</h4>Not all customers are "self-aware" of their debt to pay on time. Most businesses have to talk to them to expect to receive money. But you don't simply ask and demand whatever you want; you must have a specific process to push debt payoff while still maintain professionalism.<ul><li style="text-align:justify;">The process should specify who is to contact the customer?</li><li style="text-align:justify;">Who is the debt collector?</li><li style="text-align:justify;">Before going, how to remind guests?</li><li style="text-align:justify;">How long after the reminder time to go to meet customers?</li><li style="text-align:justify;">After receiving money, who should get the cash at the final step?</li><li style="text-align:justify;">If the meeting fails, how to renegotiate with the customer?</li></ul>When every step in the process is written down in detail, you'll be easier to control. When problems arise (e.g. bossy debt collector's attitude), it's also quicker to find the cause and deal with it.<h4 class="indent-2" style="text-align:justify;">Choose the proper debt collection method</h4>The debt collection process faces many difficulties, mainly because customers refuse to pay or make excuses to postpone debt. As such, you need to prepare some backup debt collection methods for customers who are too "muddy". Here are some options you can refer to:<ul><li style="text-align:justify;">"Terrorise" customers by texting, calling, emailing: Every once in a while, you will "remind" about the debt. If the customer does not want to be disturbed, they must pay early.</li><li style="text-align:justify;">Contact customers' relatives: Customers may not be afraid to delay their debt payoff, but it is unlikely that their relatives will either. You can come to meet, make friends and confided in the debt that their children or siblings are missing from you. Although it is unlikely that those people will pay the debt on their behalf, the pressure may impact the customers.</li><li style="text-align:justify;">Hire a debt collection service: You should hire an outside debt collection service for large debts that are too late. They have very clever ways to push customers to pay you.</li><li style="text-align:justify;">Publicise bad debt on Facebook: This method should only be applied when customers are too "muddy", and you do not want to continue selling to them anymore because disclosing sensitive information like this will worsen the relationship between both sides.</li></ul><h4 class="indent-2" style="text-align:justify;">Choose a debt collector with persuasion skills</h4>Debt collection is inherently a sensitive issue, so the debt collector must be very skilful if you want to get money. It would help if you do not choose short-tempered, impulsive people with poor situational skills, but choose someone patient and decisive.<h4 class="indent-2" style="text-align:justify;">Always have a backup plan when customers delay paying the debt</h4>The more considerable debt, the higher the chance debtors refuse to pay it, with the likelihood of up to 80%. It is very typical, so you need to prepare a backup plan. The best way is to convince customers to pay in instalments so that customers will feel less overwhelmed.<h3 class="indent-1" style="text-align:justify;">2.2. Debt management with suppliers</h3><h4 class="indent-2" style="text-align:justify;">Agree on payment time with suppliers</h4>When working with suppliers, you need to agree with them on the payment term. Please make it clear how long it takes from signing to receiving payment and how much to pay. The longer this period is, the better off you are, so try to negotiate well.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/e44518f8-3d75-4230-b599-0393b1930f64" alt="Clear agreement on the payment policy between your business and suppliers"><figcaption>Clear agreement on the payment policy between your business and suppliers</figcaption></figure><h4 class="indent-2" style="text-align:justify;">Send debt confirmation sheet</h4>When the payment is near due, you should make a list of the debts and then send an email to the supplier to confirm one last time and avoid future disputes and be more proactive in terms of time.<h2 style="text-align:justify;">3. How to effectively manage debt?</h2>There are many ways to manage finances for a retail store, such as traditional notebooks, Excel tools and debt management software. Let's find out the advantages and disadvantages of each of these management methods to see which is right for you!<h3 class="indent-1" style="text-align:justify;">3.1. Management by books</h3>It is a very classic debt management method that many traditional firms are applying. When there is a debit, the business owner will record information such as date, amount, etc., in a notebook.The advantage of this administration style is that there is no cost. With just a pen and a notebook, you can manage the finances of the business.But on the contrary, the disadvantages of this debt management method are significant. You will spend a lot of time and effort taking notes, which quickly leads to confusion. Not everyone has a computerised head to be able to calculate details without errors.Moreover, recording on books has a very high risk of data loss. Many companies lose their financial books due to inevitable accidents such as natural disasters or fires. Then there is little chance to collect or pay the debt.<h3 class="indent-1" style="text-align:justify;">3.2. Manage with Excel</h3>This management style is a bit more modern. Business owners will use a simple Excel file to record and calculate debt more efficiently and accurately than recording in a notebook.However, this method still has many disadvantages. Because the file is saved directly on the device, you need to open it on that device for more accurate recording and management. Of course, there is a way to share the data file with others, but all edits will not be updated to that file. You will have to share the file back and forth between devices, which is time-consuming and confusing.In addition, similar to book management, debt management in Excel is not face a high risk of data loss. If someone unintentionally or a bad guy deletes the file, or when the device has an unexpected problem or breakdown, it also means that you have to say goodbye to the debt data.<h3 class="indent-1" style="text-align:justify;">3.3. Manage debt with management software</h3>It can be said to be the most advanced management method today. To achieve the highest efficiency, you must have a standard and accurate database of customers, suppliers (name, address, phone number, email, etc.) and their debts over time. Just fill in information one time for the first time; customer or supplier data will automatically show when you enter their name again.<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/internal-working-system">Estuary Debt Management Software on mobile application</a> automatically generates a debt report for each customer and supplier, making it easy to reconcile debts. All transactions are recorded in detail for each order, even each product included in one order.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/31670cb6-be98-4483-9fdf-7dfd990e8076" alt="Easily track sales &amp; debt of customers via smartphone"><figcaption>Easily track sales &amp; debt of customers via smartphone</figcaption></figure>In particular, the data on the software is synchronised to the cloud. You can access the software with many different devices such as computers, tablets or smartphones. Data are updated continuously in real-time, and you don't have to worry about data loss anymore.<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/">Estuary</a> is a digital transformation company that provides a financial management platform with debt tracking &amp; reconciliation functions. It gives from overview report to detailed analysis such as the customer's liabilities, supplier's liabilities, and due date.&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/contact?msg=Request+Demo+Internal+Working+System&amp;service_id=3">REQUEST DEMO FOR DEBT MANAGEMENT PLATFORM NOW</a>&nbsp;

5 Ways to manage debt effectively for business

Debt management is the process of tracking and recording receivables or payables with customers and suppliers when the purchase and import transactions arise. It helps enterprises control finance effectively. 

What is debt management? How to effectively manage debt in business? 

With the convenience of using sales management software on the mobile application, you can use them anytime, anywhere, whenever connected to the Internet.Evaluation of Estuary sales management software on the mobile applicationThe platform has excellent features that allow you to adapt all your business models. Currently, there are many free or paid sales tracking software on the market. However, free software often comes with high-security risks that you need to face.<h2 class="indent-1" style="text-align:justify;">1. Full integration with essential functions</h2>The platform has all the necessary features to serve the needs of users. A sales management system on the phone needs to have essential functions such as reporting via visual charts, analysing statistics, and synchronising with other devices.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/442d51f1-f750-4ba3-9c84-afae2bf8fc6c" alt="Estuary Sales Management Software can be used on computers and phones"><figcaption>Estuary Sales Management Software can be used on computers and phones</figcaption></figure><h2 class="indent-1" style="text-align:justify;">2. Quick and simple implementation</h2>Sales tracking software on the phone also helps managers evaluate sales staff's performance immediately, thereby giving prompts and timely decisions. Modern, eye-catching graphics and intuitive interface are also factors that attract users to utilise this platform.Suppose your company is still using free Excel for sales management in today's technology era. In that case, you will undoubtedly face shortcomings such as technical errors, a low amount of information storage, time-consuming operation, and inadequate security.<figure class="image"><img src="https://api.estuary.solutions/estuary-web-mediafile/file/9fca711a-e779-4ad9-ad1c-13b055f0f111" alt="Intuitive figures, eye-catching graphics attract users of the Estuary Sales Management App"><figcaption>Intuitive figures, eye-catching graphics attract users of the Estuary Sales Management App</figcaption></figure><h2 class="indent-1" style="text-align:justify;">3. Large storage, safe security</h2>An accurate information storage system is highly effective in protecting the information of your business. Confidential information is stored in the cloud, so it doesn't take up too much space.In addition, Estuary's sales management platform can also synchronise across different devices. Managers can install software on various platforms, conveniently monitoring subordinates KPIs in remote areas.It's great to read all the information and reports whenever you use Estuary sales tracking software. In addition, the authorisation function helps you give specific permissions for your employees on this system.Security matters are kept safe, and each employee can set their account password. Reports are already done on the software, and you don't need to do manual calculations with traditional tools like Excel. The data is presented on visual charts, making it easy to compare sales by product line, merchandise and salesperson in charge to make appropriate strategies quickly.For more information and to register for a trial of <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/services/internal-working-system">Estuary Sales Management Software on the mobile application</a>, please contact:Ms Dung Ngo,Head of Business Solution Consulting DepartmentEstuary Joint Stock CompanyTask, Project &amp; Customer Management Software | Customer Service Software | Distributor Management Software | Smart ManufacturingPlatformPhone: <a target="_blank" rel="noopener noreferrer" href="https://estuary.solutions/contact?msg=Request+Demo+Internal+Working+System&amp;service_id=3">0986 79 9646</a>Email: dungngo@estuary.solutions or info@estuary.solutions

3 Reasons why you should use sales management software on the mobile app

Why is sales management software on phone apps so popular and widely used today? Not to mention far, the management of remote sales staff is a drive that makes these management apps be trusted and used for all business models.

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